Published on May 16, 2015
Angry Starbucks manager flips out on customer over a cookie straw
We can cross "spelling your name wrong" off the list of worst things that can happen to you at Starbucks.
Customer Ruby Chen came into the Elmhurst Starbucks location in Queens, New York and ordered a frappucino and a cookie straw. After placing her order, things started to go awry.
According to the description of the video, Chen was fumbling with her Starbucks app on her phone to pay for her order and did not hear the employees ask for her name to put on the cup.
Although the details are unclear, Chen believes her not being able to hear the baristas may have been the offense that set the manager off.
As she was trying to open her app, the location manager, who is only referred to as Melissa, talked to her with a "bad attitude" and also started to yell. "The only thing I said to her is '[sorry] I don't hear you but you don't have to yell.' And till now, I haven't figured out which word aggravated her,".
Other employees and customers tell Melissa that she "needs to get fired", which only serves to frustrate and anger the manager more and she yells at Chen to get out and refuses to let her pay. She then accuses Chen of trying to steal the cookie straw in the video.
